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WGU Information Technology Management QGC1 Sample Questions (Q58-Q63):
NEW QUESTION # 58
Why is employee training important in an ethical IT use policy?
Answer: B
NEW QUESTION # 59
What is a customer relationship management (CRM) system used for?
Answer: B
NEW QUESTION # 60
Which lifecycle stage of ITIL focuses on creating services and procedures?
Answer: B
Explanation:
* Lifecycle Stage Overview in ITIL:TheService Design (SD)stage in ITIL focuses on creating and refining services and procedures that meet business requirements. It involves planning and designing new or updated services to ensure alignment with strategic business objectives.
* Core Objectives of Service Design:
* Designingservices and processesto deliver high-quality outcomes.
* Ensuring services are cost-effective, scalable, and aligned with the business's technical and operational requirements.
* Key Elements of Service Design:
* Service catalog management.
* Capacity, availability, and continuity planning.
* Service level management.
* Incorrect Options Analysis:
* Service Transition (ST):Focuses on moving new or changed services into operation, not designing them.
* Service Strategy (SS):Involves defining the organization's strategic approach, not the specifics of service creation.
* Service Operation (SO):Manages day-to-day operations of IT services, focusing on stability and efficiency.
References and Documents of Information Technology Management:
* ITIL Foundation: Axelos (2019).
* ITIL 4 Service Design Best Practices Guide (Axelos Publications).
NEW QUESTION # 61
Which two benefits does RFID tagging offer for supply chain management? Choose 2 answers.
Answer: B,D
NEW QUESTION # 62
Which type of software would a company use to view the physical world with computer-generated layers of information added to it?
Answer: B
NEW QUESTION # 63
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