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WGU Information Technology Management QGC1 Sample Questions (Q58-Q63):

NEW QUESTION # 58
Why is employee training important in an ethical IT use policy?

A. To reduce sensitivity to the accuracy of company communications
B. To make employees understand the company's culture and ethical boundaries
C. To create automatic updates of software patches
D. To eliminate information management risks

Answer: B

NEW QUESTION # 59
What is a customer relationship management (CRM) system used for?

A. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
B. To increase customer loyalty and retention and increase an organization's profitability.
C. To provide fundamental decision-making support.
D. To improve supplier and customer relations and increase revenues.

Answer: B

NEW QUESTION # 60
Which lifecycle stage of ITIL focuses on creating services and procedures?

A. Service strategy (SS)
B. Service design (SD)
C. Service operation (SO)
D. Service transition (ST)

Answer: B

Explanation:
* Lifecycle Stage Overview in ITIL:TheService Design (SD)stage in ITIL focuses on creating and refining services and procedures that meet business requirements. It involves planning and designing new or updated services to ensure alignment with strategic business objectives.
* Core Objectives of Service Design:
* Designingservices and processesto deliver high-quality outcomes.
* Ensuring services are cost-effective, scalable, and aligned with the business's technical and operational requirements.
* Key Elements of Service Design:
* Service catalog management.
* Capacity, availability, and continuity planning.
* Service level management.
* Incorrect Options Analysis:
* Service Transition (ST):Focuses on moving new or changed services into operation, not designing them.
* Service Strategy (SS):Involves defining the organization's strategic approach, not the specifics of service creation.
* Service Operation (SO):Manages day-to-day operations of IT services, focusing on stability and efficiency.
References and Documents of Information Technology Management:
* ITIL Foundation: Axelos (2019).
* ITIL 4 Service Design Best Practices Guide (Axelos Publications).

NEW QUESTION # 61
Which two benefits does RFID tagging offer for supply chain management? Choose 2 answers.

A. Discards inconsistent, incorrect, or incomplete information
B. Serves as a unique product identifier
C. Automates the different activities of the supply chain
D. Tracks a product's journey from manufacturing facility to store

Answer: B,D

NEW QUESTION # 62
Which type of software would a company use to view the physical world with computer-generated layers of information added to it?

A. Expert systems
B. Augmented reality
C. Neural network
D. Intelligent agent

Answer: B

NEW QUESTION # 63
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